Last updated: 28 October 2026
No subscription
ShotDemo is paid once per demo: $12 in US dollars, the whole price. Nothing renews and there is no subscription to cancel.
Try before you pay
Before paying you can build the whole demo, publish it, share it and look at its analytics, as the free plan's one live demo, and export a preview of its video. Please try it first, because once a demo is bought its features are available to you straight away.
When we refund in full
- You were charged more than once for the same demo.
- You paid, but the demo did not unlock and we could not fix it within 3 working days.
- A feature that comes with buying a demo could not be used because of a fault on our side that we could not fix within 3 working days.
For other requests, write to us and we will look at each case fairly.
How to ask
Write to email@shotdemo.com within 7 days of the payment, from the email address you sign in with, with the payment id from our receipt email (it starts with "pay_"). We reply within 24 hours.
How long it takes
Approved refunds are paid back in full through Razorpay, to the same card you paid with. They usually reach you in 5 to 10 working days, depending on your bank.
A refunded demo goes back to the free plan: it shows the Made with ShotDemo badge again and counts as the free plan's live demo. If it was your workspace's only bought demo, your teammates stay, but no one new can join until you buy one again. If it uses a paid feature, such as a lead form or a password, it stops playing until it is bought again or that feature is removed.
Payments that did not complete
If money left your account but the payment did not complete, your bank usually returns it by itself within a few working days. If it has not arrived after 7 days, write to us with the details and we will help trace it.