Last updated: 29 September 2026
No subscription
ShotDemo is paid once per video: $58 in US dollars, plus tax where it applies. Nothing renews and there is no subscription to cancel.
Try before you pay
Before paying you can make the whole project and render a free preview of your real video. Please check the preview, because once a video is paid for its finished files are available to you straight away.
When we refund in full
- You were charged more than once for the same video.
- You paid, but the video did not unlock and we could not fix it within 3 working days.
- The finished files could not be made because of a fault on our side.
For other requests, write to us and we will look at each case fairly.
How to ask
Write to email@shotdemo.com within 7 days of the payment, from the email address you sign in with, with the payment id from our receipt email (it starts with "pay_") or the invoice Dodo Payments emailed you. We reply within 24 hours.
How long it takes
Approved refunds are paid back in full, tax included, through Dodo Payments, our merchant of record, to the same card or account you paid with. They usually reach you in 5 to 10 working days, depending on your bank. A refunded video goes back to the free preview.
Payments that did not complete
If money left your account but the payment did not complete, your bank usually returns it by itself within a few working days. If it has not arrived after 7 days, write to us with the details and we will help trace it.